Privacy Policy

MU Global Multi Services Pvt. Ltd. ("Company”) including online platform(s) www.muglobalservices.in recognizes the importance of maintaining your privacy. MU Global Multi Services Pvt. Ltd. is committed to maintain the confidentiality, integrity and security of all information of its users. This Privacy Policy describes how MU Global Multi Services Pvt. Ltd. collects, stores, handles and transfer certain information received from you via the use of the Website on a need basis. This Privacy Policy applies to the visitors to our Website and our existing and future customers. By visiting and/or using our Website, you are accepting and consenting to the practices described in this Privacy Policy.

By using or continuing to use the Website you agree to our use of your information (including sensitive personal information as defined under the Information Technology Act 2000, applicable rules, notification etc.) in accordance with this Privacy Policy, as may be amended from time to time by MU Global Multi Services Pvt. Ltd. at its sole discretion.

This Agreement sets forth the terms and conditions that apply to the access and use of the Website "www.muglobalservices.in", which is managed and operated by MU Global Multi Services Pvt. Ltd., (hereinafter collectively be referred to as "Company"), incorporated under the laws of India and registered under the Companies Act, 1956.

This document/agreement (referred to as “Agreement”) is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) 2011, that provides for the due diligence to be exercised for the access or usage of this Website.

By accessing this Website or registering your information on the Website, the users (hereinafter referred to as "you" or "your") agree to be bound by this Terms of Use ("TOU"). This Agreement along with Privacy Policy and Disclaimer describes our relationship with you will be subject to the rules, guidelines, policies, terms, and conditions applicable to any specific Service that is provided by this Website and they shall be deemed to be incorporated into this TOU and shall be considered as part and parcel of this TOU.

Be sure to return to this page periodically to review the most current version of the TOU. We reserve the right at any time, at our sole discretion, to change or otherwise modify the TOU without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified by TOU.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. YOUR ACCEPTANCE OF TERMS CONTAINED HEREIN CONSTITUTES THE AGREEMENT BETWEEN YOU AND THE COMPANY FOR THE PURPOSE AS DEFINED HEREUNDER.

MU Global Multi Services Pvt. Ltd. intends to provide clear information about banking products and services. The information and data in the website-“ www.muglobalservices.in” (“Website”) are generic in nature. Our efforts are to offer accurate and responsible data. We are not responsible for any sort of discrepancies.

There is no purpose of violating any copyright or intellectual copyrights issues. All information provided on the portal MU Global Multi Services Pvt. Ltd. is subject to the discretion of the same and is likely to change without any notice. Though, any changes in public utility will be communicated immediately in our portal.

We have tried to maintain high standards in quality, clarity, and accuracy of the material posted on the portal. MU Global Multi Services Pvt. Ltd. is not legally responsible for the same in any matter whatsoever. Employees, partners, and associated staff of MU Global Multi Services Pvt. Ltd. are not accountable for any loss, harm, or damage due to usage of information from the portal. Customers are advised to use their own discretion in such matters. The information provided on the portal is of financial, insurance, and legal nature. It is a mutual understanding that customers association with the portal will be at the customer's preference and risk.

Visitors to this Website/portal and every third party is hereby informed that the owners of this Website/portal, are the intermediaries of the banks, financial institutions and mutual funds/AMC’s, whose products are dealt with in this Website/portal. It is made abundantly clear that MU Global Multi Services Pvt. Ltd., its parent company, its directors, shareholders, officers and employees and MU Global Multi Services Pvt. Ltd. are in no way responsible or liable for any one for his/her investment or credit buy decision(s) (availing any kind of loans or taking credit card through us), and every prospect/loan seeker/ investor/policy-holder shall be solely responsible for the consequences of his/her decision(s).

Fraud related disclaimer

BEWARE OF FRAUDULENT PHONE CALLS AND E-MAILS. MU Global Multi Services Pvt. Ltd. clarifies to public that MU Global Multi Services Pvt. Ltd. or its officials will never ask customers/visitors to deposit any money/cash for any of our services. Public receiving such phone calls/emails are requested to intimate MU Global Multi Services Pvt. Ltd. along with details at mufi8835@gmail.com. 

MU Global Multi Services Pvt. Ltd. (hereinafter referred to as the 'Company') believes that customer service is its highest priority as that is what drives growth and continuous business. The Company believes that prompt, efficient, and transparent service is critical to build long lasting customer relationships. The Company is determined to ensure expeditious and efficacious handling of the customer Grievances, as well as prompt remedial & preventive action (inclusive of amendment of the Mechanism, as and when required) with the objective to avert repetitiveness. 

1. Objectives

The Company understands that despite striving to achieve high standards of customer service excellence, there can be gaps in existing service delivery. Hence, it is critical to provide an appropriate system and process to customers to share their Grievances. The Company aspires to create robust systems and processes to ensure effective and timely solutions to Grievances with an impartial approach to set higher benchmarks towards effective stakeholder engagement. We have ensured that all employees of the company are aware and well versed with our Customer Grievance Redressal Mechanism (“Mechanism”). Our Mechanism is based on following principles:

• Customers are always treated equitably without any prejudice at all instances

• Grievance raised by customers are acknowledged attentively and dealt with courtesy in a timely manner and address the key questions on why the complainant feels aggrieved or dissatisfied

• Customers are provided with multiple touch points to submit their Grievances

• Customers are facilitated and sensitized about their rights in the Company and mechanism to convey their Grievances as well as their rights pertaining to alternate remedies in the Company if they are not satisfied with the resolution of their Grievances

• Grievances are investigated and redressed in a time bound and transparent manner

• Grievances are reviewed and critically analyzed to improve the existing processes and systems to ensure that the re-occurrence of such Grievances are minimized

On the basis of this Mechanism, the Company shall ensure that an appropriate Mechanism subsists for the purpose of receiving and addressing Grievance from its customers, with the aim of resolving the Grievance equitably and expeditiously.

The Mechanism encompasses adherence to the provisions of Digital Lending guidelines and other regulations stipulated by Reserved Bank of India (RBI).

2. Grievance Redressal Framework

2.1 How to lodge a Grievance/where can a Grievance be made?

Means and Mode- Any customer having a Grievance with respect to the product and services offered by the Company may reach out to the Company through any of the following channels:

• Call at +91 9309844331

• Email at: mufi8835@gmail.com

• Write a letter at the address: MU GLOBAL MULTI SERVICES PVT. LTD. at C/O- AMIT PANDURANG MARIWAR, KHANKHOJI NAGAR 4 MANEWADA CEMENT ROAD, NAGPUR, MAHARASHTRA, INDIA, 440024 

Format of Grievance:

Customers are requested to necessarily provide necessary details which includes:

• Details of Products for which Grievance is made

• Date of Application submitted

• Details of Grievance

• Valid Contact Information including Phone No. & E-mail ID registered with the Company at the time of registration for availing the services of MU Global Multi Services Pvt. Ltd.

2.2 How will we address a Grievance?

a. When the customer Grievance is received, we will endeavor to send an acknowledgement/a response within 48 working hours of receiving the Grievance.

b. After examining the matter, we will send our final response or explain why we need more time to respond and shall endeavor to do so within 30 days of receipt of Grievance.

c. Grievance raised by mutual funds customers must be redressed as soon as possible, but no later than 21 calendar days after the complaint was received.

2.3 Details of Nodal Grievance Redressal Officer

Name of the Officer - Mr. Manoj Wankar

Office Address -C/O- AMIT PANDURANG MARIWAR, KHANKHOJI NAGAR 4 MANEWADA CEMENT ROAD, NAGPUR, MAHARASHTRA, INDIA, 440024 

E-mail - mufi8835@gmail.com

Call at - 9309844331 (Lines are open Mon-Sat from 10:00am to 7:00pm)

3. Continuous Feedback from Customers

The Company will also solicit voluntary feedback from customers on an ongoing basis in a bid to improve its customer service quality. 

4. General

Notwithstanding anything contained in this Mechanism, the Company shall ensure compliance with any additional requirements as may be prescribed under any laws/regulations either existing or arising out of any amendment to such laws/regulations or otherwise and applicable to the Company from time to time.